Warranty – why one year only?
“Sorry, its outside the warranty period” is something you hear too often.
Guarantee and warranty are words which are often used incorrectly, and if you are beyond the time limit you are told there is no help available. For some reason we all think a guarantee or warranty lasts just 12 months, and then we are on our own. Well some very annoyed and determined people have fought their way through this customer service wall.
Back in 1999 the European Parliament decided to set a common guarantee period for consumer goods, and set it at two years, yes 2 years. Some manufacturers give a longer period, and thank you very much to them, but the minimum is two years.
DIRECTIVE 1999/44/EC is the official title. It applies to consumer goods sold within Member States. Consumer goods includes everything bought by a consumer for private, that means non-business, use. The only exceptions seem to be gas, electricity and water when provided as a utility. Contain those items in some way and they become consumer goods.
Next time you are told you are out of warranty or guarantee just print off this Directive. Read it over the counter to your supplier until you bore them to death. Its not a great read, but a very useful one.
If you are having warranty and guarantee problems, so let us know how you get on.