Receiving unwanted sales calls?

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Here’s a way to stop those calls, or at least from legitimate outfits.

The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

Organisations with which you have an ongoing relationship, for example those who regard you as a customer, (or in the case of charities – a donor) may well gather your consent during the early stages of your relationship with them and will therefore be entitled to call you even if your number is registered on TPS, unless you have previously told them specifically that you object to them calling you for marketing purposes.

The TPS can accept the registration of mobile telephone numbers, however it is important to note that this will prevent the receipt of marketing voice calls but not SMS (text) messages. If you wish to stop receiving SMS marketing messages, please send an ‘opt-out’ request to the company involved.

As TPS registration only prevents marketing calls, organisations will still be able to call you for the purposes of genuine market research.

Before you register with TPS…

It is worth reflecting on the fact that registering may well prevent you from receiving relevant and worthwhile information. For instance charities find telemarketing to be an economical way to raise awareness and much needed support.

If you are happy to receive telemarketing calls from some companies but not others, contact the companies who you do not wish to hear from and ask them to remove your details from their call lists.

All companies – including charities and voluntary organisations – are required to respect your wishes.

The Information Commissioner’s Office (ICO) is responsible for the enforcement of these regulations.

Please click on the useful links page on this site for their details and for more information on this area of the law.

The telephone preference service can be found at http://www.mpsonline.org.uk/tps/