I want to return these goods


Are you having a dispute with a retailer

The law which governs the sale of goods can be complicated and confusing. It is also the case that the practices of some retailers are more generous than the law allows. This causes confusion as you might think you have a legal right when another store was actually doing you a favour.

The Office of Fair Trading, known as the OFT, on 8 September 2010, set up very useful assistance to help retailers when they deal with customers. It is prepared a page for the retailer to give to you. It looks like this:


All good stuff from the OFT. If you get into a real scrap with a retailer you could also look at the information the OFT provides to them at http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/

This is not retailer only information, it is there to help the retailer get it right, and lets hope it helps you do the same.

Please let us know your experiences.