We were contacted by a member who took his bike in for service. His story goes like this:

” I took my bike in for its first service and they crashed it. What are my options.”

A very polite question in the circumstances, and our guess was an unlucky road test, but no explanation was given. Our advice:

“The answer to your question is that the dealer is responsible for making good the bike to its pre-accident condition and value. The dealer isalso responsible for reasonable expenses such as an alternative bike while the repairs are made, or the cost of alternative transport. The downside in terms of value is that a repaired bike which has been involved in an accident is likely to be worth less, as a buyer will look at it with a wary eye. The dealer should agree in writing to allow a trade in value which ignores the accodent. A dealer with an eye on its customers ought to make that offer without prompting.”

The repairs are complete and saisfactory, a bike was provided to keep our member on the road, and the service bill has been waived. We are waiting to hear about possible trade in value.

These things happen, and lets

Comments

1. Shaun Kelly Says:
   March 26th, 2009 at 1:28 pm

   My car engine failed on me in Oct 2007,it went into the garage for repair, the garage sent the engine to a specialist for, what turned out to be a full rebuild, this took untill March 2008 to complete, due to sourcing cheaper parts to keep the price down, (which I was fine with). In this time it had to go back to the specialist due to there being a fault on it.When I got it back I ran it in, but within 3 weeks and 2,500 miles, the engine had failed again, it went back to the garage and the engine sent back to the specialist(!), there was quite a lot of phone calls to establish that the engine specialist said it was my fault it failed and would not repair it, this went on for about 6 months, only after I threatened them with a solicitors letter did they agree to do the work. the engine was returned to the garage at the end of Dec 08, it was put back in to the car, but once it was running they found another fault with it, so off came the head and it has been sent back to the so called specialist. I have informed them that time is of the essence and wanted the car back by March 27th, this has not happened, again!.and I am still without my car, (which has now depreciated in value by approx

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